At a glance
- There is no live charge today. Sandbox tests do not move real money.
- Future Plus passes are planned as one-time purchases, without automatic renewal.
- Contact Paddle or support@dev123.org for a purchase issue. Mandatory legal rights remain unaffected.
1. Current status
Shared Work is currently free. This policy describes the intended handling of future software purchases through Paddle. Test orders are not real transactions and cannot produce cash refunds. After live payments are enabled, Paddle will handle transactions and refunds under its applicable policies and local law. Withdrawal and digital-service rules vary by location; no single regional rule is represented as universal.
2. Requesting help
Use the support link in your Paddle receipt or visit paddle.net. Provide the order identifier, purchase email, purchase date and reason for your request. You may contact support@dev123.org first for assistance. Do not send full card numbers, security codes, passwords or verification codes. A support request does not initiate another payment.
3. Review and outcome
Contact us promptly about duplicate charges, missing entitlements, incorrect amounts or material service failures. We will reconcile the records and help with a repair, refund or other applicable remedy. You can also request a refund if you change your mind. Except where law requires otherwise, approval depends on Paddle's policy and the circumstances. A request is not an approval, and an approval is not proof funds have reached your account. The actual return depends on Paddle and your payment provider.
4. Service after a refund
An approved refund, chargeback or reversed payment may end the related Plus entitlement. Basic collaboration and access to existing results continue within your participation rights. New uploads may pause above the basic allowance; existing files are not immediately deleted because a pass ends. If payment status is unclear, check the original order instead of paying again.
Useful links
Open Shared Work · Account & sign-in · Results library · Plan & usage
OpenAI privacy policy · Cloudflare privacy policy · Paddle privacy policy · Paddle buyer terms · Paddle refund policy · Paddle purchase support